Privacy Policy

Effective Date: 3/15/2026
Company Name: NetLevel Support

1. Introduction

NetLevelSupport.com respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our IT services, website, or communicate with us.

Our services may include computer repair, network support, remote troubleshooting, hardware installation, cybersecurity assistance, and related technical services.

2. Information We Collect

We may collect the following types of information:

Personal Information

Information you voluntarily provide to us, such as:

  • Full name
  • Email address
  • Phone number
  • Business name (if applicable)
  • Billing address
  • Payment information

Technical Information

When providing IT services, we may temporarily access technical information including:

  • Device type and operating system
  • Network configuration
  • System logs and diagnostics
  • IP addresses
  • Installed software

Service Data

While troubleshooting devices, our technicians may temporarily encounter files or data stored on your device. We do not intentionally access personal files unless required to perform the requested service.

3. How We Use Your Information

We use collected information to:

  • Provide IT support and repair services
  • Communicate with you regarding service requests
  • Process payments and invoices
  • Improve service quality
  • Maintain security and prevent fraud
  • Comply with legal obligations

We only collect the information necessary to perform our services.

4. Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, or misuse. These measures may include:

  • Secure networks
  • Password-protected systems
  • Limited technician access to client data
  • Secure remote support tools

However, no electronic system can guarantee absolute security.

5. Data Access During Repairs

When providing computer repair or IT support services:

  • Technicians may require access to your device or system.
  • We recommend backing up important data before submitting devices for repair.
  • NetLevel Support is not responsible for data loss that occurs during repair or troubleshooting.

6. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information only in the following situations:

  • With payment processors for billing
  • With software vendors required to perform services
  • When required by law or legal process

7. Remote Support

If remote support is provided:

  • Sessions occur only with customer authorization.
  • Sessions may be logged for quality and documentation purposes.
  • Customers may terminate the session at any time.

8. Data Retention

We retain client records only as long as necessary to:

  • Provide ongoing support
  • Maintain service records
  • Meet legal and tax obligations

Once information is no longer needed, it will be securely deleted or anonymized.

9. Your Privacy Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of stored information (where legally permissible)

Requests can be made by contacting us using the details below.

10. Third-Party Services

Our services may use third-party tools such as:

  • Remote support software
  • Payment processors
  • Cloud storage providers

These third parties have their own privacy policies governing the use of your information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with the revised effective date.

12. Contact Information

If you have questions regarding this Privacy Policy, please contact:

Who We Are

Our website address is: https://netlevelsupport.com.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.